Welcome to the Help & FAQs page for BuildingMaterialUAE.ae.
Here you’ll find answers to the most common questions about ordering, delivery, payment, returns, and more.
If you still need assistance, our support team is always ready to help!
1. Ordering & Products
Q1. How do I place an order?
You can place an order by browsing our products, adding items to the cart, and completing checkout with your preferred payment method.
Q2. Do you offer bulk or wholesale pricing?
Yes. We offer special prices for bulk, wholesale, and contractor orders. Contact our support team for custom quotations.
Q3. Can I change or cancel my order?
Orders can be changed or cancelled only on the same day of purchase.
After this period, changes or cancellations are not possible.
2. Delivery & Shipping
Q4. Do you deliver across the UAE?
Yes, we deliver to all major locations across the UAE.
Q5. How long does delivery take?
Delivery times vary depending on product availability and location. Most orders are delivered within 1–3 business days.
Q6. Can I track my order?
Yes, once your order is confirmed, our team will share delivery updates via WhatsApp or email.
Q7. Do you offer same-day delivery?
Same-day delivery may be available for selected items and locations. Contact our support team for availability.
3. Payment
Q8. What payment methods do you support?
We currently support:
Cash on Delivery (COD)
Bank Transfer
Online Payment (If enabled on the website)
Q9. Are there any extra delivery or handling charges?
Delivery charges may apply depending on distance, location, and order value. All applicable charges will be shown at checkout.
4. Returns & Refunds
Q10. What is your refund policy?
Refunds are available only on the same day of purchase.
After the same day, no refunds will be issued.
Q11. What if I receive a damaged or incorrect product?
If you receive the wrong or damaged item, notify us on the same day with photos or videos.
We will arrange a replacement after verification.
Q12. Can I return or exchange products?
Returns or exchanges are accepted only on the same day and only for unused, unopened items.
5. Product Availability & Support
Q13. Are all items available in stock?
Most products are readily available. For special-order or bulk materials, availability will be confirmed after placing the order.
Q14. How do I contact support?
You can reach us at:
📞 Phone: +971 52 5094830
📧 Email: contact@buildingmaterialuae.ae
🕒 Support Hours: 24/7
6. Account & Website
Q15. Do I need an account to place an order?
No. You can place an order as a guest. But creating an account helps track orders and receive updates.
Q16. Is my information secure?
Yes. All personal and payment details are protected according to our Privacy Policy.